Privacy Policy
Last updated: June 2024
1. Introduction
Skybrook Studios ("we," "us," or "our") operates the Skybrook Studios website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.
2. Information We Collect
We collect information you provide directly, including:
- Contact information (name and email address)
- Shipping address
- Payment information processed through Stripe (we do not store credit card details)
- Messages sent through our contact form
- Any other information you voluntarily provide
3. How We Use Your Information
We use collected information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your inquiries via our contact form
- Improve our website and services
- Comply with legal obligations
4. Payment Processing
Payment processing is handled securely by Stripe. We do not store credit card information on our servers. For details on how Stripe processes your data, see their privacy policy at stripe.com/privacy.
5. Email Communications
When you place an order or contact us, we'll send you order confirmations, shipping notifications, and responses to your inquiries. You can opt out of non-essential communications by replying to any email.
6. Cookies and Tracking
Our website uses basic cookies to maintain your shopping cart and improve your experience. We do not use tracking pixels or analytics that identify you personally.
7. Third-Party Services
We use the following services that may collect data:
- Stripe (payment processing)
- Email service (order confirmations and responses)
8. Data Retention
We retain order information for business and legal purposes. Contact form inquiries are retained for responding to your request.
9. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information (except where legally required to retain it)
To exercise these rights, contact us at dave@skybrookstudiosmusic.com.
10. Security
We take reasonable measures to protect your information, including using HTTPS encryption. However, no transmission over the internet is 100% secure.
11. Changes to This Policy
We may update this Privacy Policy periodically. We'll notify you of material changes by updating the "Last updated" date at the top.
12. Contact Us
If you have questions about this Privacy Policy, contact us at:
Skybrook Studios